Listen, Learn, Grow - Faster.

With an agile, flexible approach, I help organizations take a strategic approach to listening—combining decades of consulting experience with years of incorporating AI-powered platforms and analytics to gather rich, meaningful feedback, uncover actionable insights, and deliver timely and practical solutions.

Hands-On Consulting Services

  • Make the most of your the time and resources you invest in employee listening with a strategic program that delivers high value for leaders, and a positive experience for participants.

  • Today’s survey platforms make conducting employee surveys easier than ever, but organizations often lean on surveys alone for listening, and we know that an engaging listening program has many facets - and survey fatigue is real. Next-generation AI-powered listening platforms offer quick, rich and engaging ways to collaborate, crowdsource, participate in collective conversations and create a clear path for action. One-on-one interviews, focus groups or listening sessions complement to your listening program by offering a personal touch when needed. Many organizations also miss out on fully utilizing the survey platforms they purchase. Choose and make the most of the listening tools and processes that deliver the most engaging experience and productive outcome.

  • Get clear answers on the topics that are important and relevant, and constructive feedback you can use. Sound quantitative data from surveys and tech-enabled focus groups helps benchmark and track progress. Qualitative feedback from written comments, focus groups and interviews can shed light on the “why” and point to solutions.

  • The pace of change today means leaders can’t wait weeks or months for feedback. Gather rich feedback, create powerful insights, and get real-time results and insights to keep pace with change.

What do your employees know that you don’t know?

Your investment in hiring and retaining a talented workforce doesn’t end with pay, benefits and a good job description. When employees have an opportunity to bring their experiences, insights and ideas to the table, they become an integral part of the engine that solves every-day challenges, drives transformative innovation, and delights your customers. Make the most of your investment in your people by building a pathway for problem solving, team-building, and the next great idea.

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About me - and Canopy Insights

I’m Bess Tschantz-Hahn, founder of Canopy Insights. I help organizations listen well, make sense of what they hear, and turn employee insight into practical action.

For more than 30 years, I have helped organizations navigate change, strengthen culture, and improve employee experience and engagement through employee listening and organizational research. As a Principal Consultant at Mercer, I partnered with hundreds of organizations across industries to create, evolve, and strengthen their employee listening programs. As an employee of one of the largest banks in the US and as an employee of one of California’s largest cities, I led employee listening and change efforts, using employee feedback and input to help navigate multiple mergers, acquisitions, organizational transformations, and court-mandated reforms.

I bring a systems perspective to employee listening, viewing it as an organizational capability rather than a series of surveys. Effective listening programs use a variety of approaches - including surveys, interviews, focus groups, virtual discussions, and ongoing feedback channels - to gather meaningful insights, maintain employee engagement, and listen at the pace of change.

Through Canopy Insights, I help organizations align their listening strategies with their business ojectives, uncover actionable insights, and create practical solutions that improve both employee experience and organizational performance.

Have Questions? Let's Talk

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